Resource Management Institute
Randy is Managing Director of the Resource Management Institute (RMI). Acknowledged by industry sources as an expert in Global Resource Management, Randy is the author and innovator of the Just-in-Time Resourcing® brand of human capital management solutions. His passion for the disciplines of resource management and workforce management are central to his latest role leading the RMI. Randy holds a B.S. from California Polytechnic State University, San Luis Obispo, California where he majored in Business Administration with a concentration in Management Information Systems.
Senior Manager, Resource Management
Amazon Web Services
Gary is Senior Manager of Resource Management at Amazon Web Services. Gary and his team are responsible for executing the worldwide resource management function while scaling for rapid growth. He has been with AWS for 3 years, and has more than 15 years of experience in professional services at high tech companies. Gary only “discovered” Resource Management at AWS, but has quickly developed a passion for the career field. He holds an MBA from the University of California, Davis, and a B.S. in Business Administration from California State University, Sacramento. In addition to his RMCP® certification, Gary is a Certified Public Accountant.
Project Delivery Manager
Bob is the Project Delivery Manager for Henny Penny Corporation where he has centralized the Project and Resource Management functions for Enterprise IT, Facilities and Manufacturing. He currently leads the implementation of Resource Management in the New Product Development and Engineering organizations. Bob has more than 15 years of hands-on project management experience in organizations of various sizes and has led complex business projects as well as the development of PMOs in various companies. Bob holds an MBA from Wright State University and a BS in Decision Science from Miami University. In addition to PMP® and RMCP® certifications, he earned a Master Certificate in Project Management from George Washington University.
Director, Americas Resource & Skills Management
Kimberly is the Director, Americas Resource and Skills Management at Dell EMC. Kimberly’s team spans North America, South America and India. She has been with Dell EMC for approximately 12 years and has held several positions including Project Management, Residency Management and Technical Delivery Management. Kimberly holds an MBA from Averett University, a BS in Dietetics from Virginia Tech, and is RMCP® and PMP certified. Executing upon the company’s strategy and identified Resource Management initiatives, optimizing utilization via proper bench management, driving backlog, partner management, meeting Dell EMC internal/external stakeholder expectations, as well as honoring and promoting Dell EMC Culture Code are what drive her and her team every day.
Practice Leader, Training
RTM Consulting, Inc.
Ryan is the Training Practice Leader for RTM Consulting with over 15 years of experience in strategy, operations, delivery and management in technology services. He has led teams responsible for enterprise software implementations, training development and delivery, custom development and managed services. He also shares his deep knowledge in Resource Management as a master instructor for the RMI’s RMCP® certification program. Ryan holds an MS in Information and Communication Sciences and BS in Management from Ball State University.
Senior Consulting Resource Manager
Cindy is Senior Consulting Resource Manager at Autodesk, and currently leads the Americas resource management team. With over 10 years’ experience in HR, and a further 10 years’ experience in Consulting, Cindy’s background in change management, employee relations and leadership support position her as an effective RM leader to drive RM maturity in her organization. Currently Cindy and her team are focused strategically on improving and aligning resource management processes globally. Cindy received her resource management certification (RMCP®) from the Resource Management Institute in 2014.
Resource Management Sr. Specialist Advisor
MariaElena is a Global Resource Manager for Public Sector and Commercial accounts in which she assists in the execution of identified workforce initiatives that result in increased productivity for the company. She works with business leaders on fulfillment strategy, optimization of utilization, and bench management and leads the staffing process for sales pursuits. MariaElena holds a master’s degree in Human Resources Management from Widener University and a BS in Occupational Safety and Health Management from Millersville University.
GreenPages Technology Solutions
Ryann manages GreenPages Technology Solutions Resource Management Office. In this role she is responsible for management and oversight of resourcing for all GreenPages professional services engagements, utilization of internal consultants, and management of GreenPages’ virtual bench and partner network. Ryann is also responsible for Professional Services revenue forecasting, resource capacity planning, and has responsibilities in Professional Services Operations Management. She has 7 years of resource management experience, and 13 years in various services and Project Management roles. Ryann holds a B.A. Degree in Communications from Plymouth State University and is PMP® and RMCP® certified.
RTM Consulting, Inc.
Marc is a Managing Partner of RTM Consulting with a proven track record in Services business optimization and delivery management in a variety of companies. He manages all RTMC consulting projects for both Professional/Consulting services and Enterprise/IT operations while sharing his deep Resource Management experience as a master instructor for the RMI’s RMCP® certification program. Marc holds an MBA from the Hough Graduate School of Business at the University of Florida, and a BA in Economics from Wake Forest University.
IT Enterprise Resource Management
The Cincinnati Insurance Company
Mike is an enterprise resource manager at The Cincinnati Insurance Company (CIC). As an insurance industry veteran with 21 years of experience, he previously served as an underwriter, project manager, program manager and group manager overseeing business analysts. In 2013, Mike was a founding member of CIC’s Resource Management Office, where he helped establish standard operating procedures, a service suite and service level agreements. He currently manages a group of managers and officers and has responsibility for approximately 400 IT associates. Mike holds a Bachelor of Arts degree in Economics from the University of Cincinnati in addition to numerous certifications across the insurance, IT, resource management and communications industries.
Resource Manager, Professional Services
Adriana is a Resource Manager at AppDynamics and currently manages the east region and partner resourcing for the Americas Professional Services team. Adriana has been with AppDynamics for approximately two years. She currently works with the Regional Director, Sales and Delivery Team as a strategic partner in order to deliver more agile resource management. She has two years of experience in resource management, with a combined experience of 10+ years of experience with project management methodology and planning. Adriana holds an MBA from Webster University and is RMCP® certified.
PS Global Resource Management Leader
Director, Global Capacity Planning and Management
Julie has worked for Microsoft Services for 14 years and within Microsoft Capacity and Resource Management for 6 of those years. Julie has led resource management and workforce planning for North America prior to taking on global responsibility for Resource Management in 2018. Before moving into the field of capacity management, Julie supported Microsoft’s Services Partners and also led Microsoft Services sales and delivery businesses in both the Midwest and Financial Services Industry. Prior to Microsoft Julie was a Senior Manager in Ernst & Young’s Financial Services Industry group and focused on Process Transformation within Fortune 500 companies. Julie holds a Bachelor of Science Degree in Accounting from Ball State University.
Dr. Daniel Nicklass
Head of Center of Excellence Resource Management/Senior Consulting Services Manager
Daniel is Senior Consulting Service Manager at Autodesk and leads the center of excellence for resource management. He has more than 15 years of experience as resource, delivery and project manager and leads a team of resource and project managers. His focus is to implement and improve resource management processes to strategically support the business. Also, he develops tools and models turning data into information to guide decision makers. Daniel holds a master in Geography and a PhD in natural sciences from University of Stuttgart, Germany.
SVP, Senior Planning and Delivery Services Manager
Lloyd is a Senior Vice President and the Senior Planning and Delivery Services Manager for resource planning at Zions Bancorporation. He has led professional services and enterprise IT project delivery organizations for over 25 years, supporting clients from aerospace, DOD, finance, and technology industries. Lloyd believes that people are the key to delivering value and mitigating risk for any business initiative. He holds a B.S. in Industrial Engineering from the University of Oklahoma along with PMP®, CSM®, and RMCP® certifications.
IT Capacity & Resource Planning Manager
Orlando is a Capacity and Resource Planning Manager at Ultimate Software where he supports the IT organization. Orlando has over 15 years of project, portfolio, and program management experience and is PMP® certified. He also recently received his RMCP® certification from the RMI in April 2019. Orlando has completed extensive training in Agile development methodologies and played a key role in the implementation of a PPM tool for the organization earlier this year.
Vice President, Services Talent
Scott is Vice President, Services Talent at Ceridian. In his role, Scott focuses on building talent development strategies and programs for Ceridian’s Services professionals across the globe in North America, United Kingdom, Australia and Mauritius. He leads three functions serving the Services organization: Resource Management, Services Enablement, and Onboarding. His team partners with Services leaders to optimize the ramp up, ongoing development, productivity, engagement, and overall well-being of project team members. Scott received his RMCP® certification from the RMI in April 2019.
Manager, Resource Management Office
Amy is a Resource Manager at AppDynamics and currently manages the resourcing function for the Product Management team. Amy has been with AppDynamics for approximately 4 years and has also managed the resource management function for the Americas Professional Services team. Amy is currently working with the Product Management team to define a robust and realistic resourcing model for an engineering team that operates using Agile software development. She has more than 13 years combined experience in resource management, project management and planning. Amy holds a BS in Computer Sciences from The University of Texas at Austin and is RMCP® and ITIL® Foundation certified.
Sr. Group Manager, Global RMO
Gary is the founding member and Sr. Group Manager of a centralized Resource Management Office at Guidewire Software, leading a global team of RMs who support the Professional Services Business across AMER, EMEA & APAC. He currently has the responsibility for 7 Managers who oversee the allocation and redeployment of approximately 1000+ consultants. He has a depth of experience in engagement lifecycle support, business operations and resource management. He is RMCP® certified and holds multiple qualifications in the area of Psychology.
Resource Capacity Consultant
Molly is a resource capacity management professional currently consulting at Upsher-Smith Laboratories, LLC, where she supports the product development and operations organizations. Molly specializes in the theory and application of topics such as skills inventory, demand forecasting, capacity planning, and process governance in complex project environments. She received her resource management certification (RMCP®) from the Resource Management Institute in 2015. Prior to Upsher-Smith, Molly was part of the Portfolio Management Office for the Medtronic Restorative Therapies Group.
Director, Professional Services Research
David is the director of professional services research and operational best practices for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.