Resource Management Institute
Randy Mysliviec is Managing Director of the Resource Management Institute (RMI). Acknowledged by industry sources as an expert in Global Resource Management, Randy is the author and innovator of the Just-in-Time Resourcing® brand of human capital management solutions. His passion for the disciplines of resource management and workforce management are central to his latest role leading the RMI. Randy holds a B.S. from California Polytechnic State University, San Luis Obispo, California where he majored in Business Administration with a concentration in Management Information Systems.
Donna Fitzgerald is an experienced PPM and strategy execution expert with a passionate interest in helping organizations create a more effective and integrated approach to the three Ps (people, practices, and tools). Since practical experience is important, Ms. Fitzgerald once worked as a product manager responsible for commercializing Oracle consulting’s resource management tool. During her ten years at Gartner, she took the lead in helping IT organizations improve their resource management practices. She has also spent considerable time exploring techniques that increase the skills and expertise of an organization’s staff members and now feels safe in saying – get all three elements right – and any company can be a stellar success story.
Vice President, Professional Services
Josh Arbaugh is a Vice President in Informatica’s Professional Services (IPS) group with experience in consulting and management throughout various industries. He currently manages the combined Global Resource and Project Management team. Josh has played many roles at Informatica in his career most recently spearheading the effort to combine the Project Management Office and the Resource Management Office into a single global organization. The Resource and Project Management Office at Informatica focuses on governance, processes, resources, and assets to enable their business partners in ensuring customer success and operational excellence.
Practice Leader, Training
RTM Consulting, Inc.
Ryan Childers is the Training Practice Leader for RTM Consulting with over 15 years of experience in strategy, operations, delivery and management in technology services. He has led teams responsible for enterprise software implementations, training development and delivery, custom development and managed services. He also shares his deep knowledge in Resource Management as a master instructor for the RMI’s RMCP® certification program. Ryan holds an MS in Information and Communication Sciences and BS in Management from Ball State University.
Robert Dal Bianco
Resource Management Office Director
Rob Dal Bianco is responsible for Resource Management within North America for Diebold Nixdorf Professional Services. With over 10 years of Resource Management experience, Rob was responsible for implementing the Resource Management Office within Diebold Nixdorf and continuing to drive efficiencies throughout the organization. He has over 30 years of IT and Professional Services experience supporting clients in Automotive and Banking. Rob holds a Bachelor of Science degree from Wayne State College.
Resource Management Director
MariaElena DiPilla is a Global Resource Manager for Public Sector and Commercial accounts in which she assists in the execution of identified workforce initiatives that result in increased productivity for the company. She works with business leaders on fulfillment strategy, optimization of utilization, and bench management and leads the staffing process for sales pursuits. MariaElena holds a master’s degree in Human Resources Management from Widener University and a BS in Occupational Safety and Health Management from Millersville University.
RTM Consulting, Inc.
Marc Lacroix is a Managing Partner of RTM Consulting with a proven track record in Services business optimization and delivery management in a variety of companies. He manages all RTMC consulting projects for both Professional/Consulting services and Enterprise/IT operations while sharing his deep Resource Management experience as a master instructor for the RMI’s RMCP® certification program. Marc holds an MBA from the Hough Graduate School of Business at the University of Florida, and a BA in Economics from Wake Forest University.
Enterprise Resource Manager
The Cincinnati Insurance Company
Mike is an enterprise resource manager at The Cincinnati Insurance Company (CIC). As an insurance industry veteran with 21 years of experience, he previously served as an underwriter, project manager, program manager and group manager overseeing business analysts. In 2013, Mike was a founding member of CIC’s Resource Management Office, where he helped establish standard operating procedures, a service suite and service level agreements. He currently manages a group of managers and officers and has responsibility for approximately 400 IT associates. Mike holds a Bachelor of Arts degree in Economics from the University of Cincinnati in addition to numerous certifications across the insurance, IT, resource management and communications industries.
Sara Lewis is a Resource Manager for ServiceNow providing daily and strategic direction on human capital sourcing. Sara was one of the first resource managers to become a Resource Management Certified Professional (RMCP)® and is engaged in the resource management community through regular participation in the Resource Management Forum.
SVP, Senior Planning and Delivery Services Manager
Lloyd Norman is a Senior Vice President and the Senior Planning and Delivery Services Manager for resource planning at Zions Bancorporation. Lloyd has led professional services and enterprise IT project delivery organizations for over 25 years, supporting clients from aerospace, DOD, finance, and technology industries. Lloyd believes that people are the key to delivering value and mitigating risk for any business initiative. Lloyd holds a B.S. in Industrial Engineering from the University of Oklahoma along with PMP®, CSM®, and RMCP® certifications.
RMO Senior Manager
Ale Pacheco is the RMO Senior Manager of Informatica Professional Services. She was responsible for implementing the Global Resource Management Office at Informatica. Ale has helped the PS organization by establishing operational processes and governance, providing strategic direction and successfully managing and guiding the worldwide resource management team. Ale holds a B.S. in Computer Science from Catholic University of Salvador-Brazil and a certification in Business Intelligence and Data Warehouse from UC Berkeley.
IT Resource Management Lead
Alberta Health Services
April Toyota is the Information Technology Resource Management Lead at Alberta Health Services. Across diverse industries ranging from oil and gas to government, April has gained experience managing resources from both in-house and professional service perspectives. She understands the common themes and unique resource management challenges each industry faces. As a board member, April welcomes the opportunity to enable organizations to effectively manage their most important assets.
Global RMO Group Manager
Gary Ward is the Group Manager for the Resource Management Office at Guidewire Software, leading a team of Resource Managers who support the Professional Services business across AMER, EMEA and APAC. He has a depth of experience in engagement lifecycle support, business operations and resource management. He is RMCP® certified and holds multiple qualifications in the area of Psychology.