Learn. Collaborate. Innovate.
Join us at the Resource Management Global Symposium for a highly interactive event comprised of keynote topics, panel sessions, breakouts and networking opportunities for all those interested in the RM discipline. Learn both fundamentals and advanced practices in Resource Management, collaborate with industry peers, RM process experts and service automation technology providers, and innovate with the very latest in RM research, best practices and technology. In addition to targeting professional and consulting services and enterprise/IT organizations, the agenda will also address the resource management needs of product development teams. Agenda sessions are being updated daily – please check back for details!
GS: General Session | PS/CS: Professional Services/Consulting Services | E/IT: Enterprise/IT | PD: Product Development
October 9, 2019 — Day 1
Keynote: State of Resource Management | Sponsored by KimbleSESSION TYPE: Keynote: GS
TIME: 1:30 PM – 2:30 PM — Landmark A
DESCRIPTION: Randy Mysliviec, Managing Director of the RMI, will kick off the event with the very latest in RM research, trends, and best practices and discuss how to get the most from the Symposium.
SPEAKER: Randy Mysliviec, Managing Director of the RMI
Keynote: From an Army of 1 to Resource Management at ScaleSESSION TYPE: Keynote: GS
TIME: 2:30 PM – 3:30 PM — Landmark A
DESCRIPTION: In this interview style session, RMI Managing Director, Randy Mysliviec, will interview Gary Becker, Senior Manager of Resource Management for Amazon Web Services (AWS), to learn about the AWS journey of addressing dramatic growth of their business and the role Resource Management has played to support the scale needs of one of the fastest growing cloud services companies on the planet.
SPEAKER: Gary Becker, Senior Manager, Resource Management, Amazon Web Services
Afternoon BreakTIME: 3:30 PM – 3:45 PM — Landmark Foyer
Professional Services Trends in Resource Management and Case Study Featuring Guidewire SoftwareSESSION TYPE: Track 1: PS/CS
TIME: 3:45 PM – 5:15 PM — Landmark A
DESCRIPTION: In this highly interactive session Marc Lacroix will discuss the latest in Resource Management trends and best practices for Professional and Consulting services.
SPEAKER: Marc Lacroix, RMI
CASE STUDY: RMO – Neutral not Passive: How do we effectively run a centralized function within a Professional Services environment on the default neutral ground of Resource Management? In “RMO – Neutral not Passive” we will aim to show, using the Just-in-Time Resourcing® (JITR) model, that RM operations are bound, set and realized through an active series of cross-functional considerations and interactions… everything we do is active, maintained by a governance pillar that is the mainstay of an RMO’s success.
CASE STUDY PRESENTER: Gary Ward, Sr. Group Manager, Global RMO, Guidewire Software
Enterprise/IT Trends in Resource Management and Case Study Featuring The Cincinnati Insurance CompanySESSION TYPE: Track 2: E/IT
TIME: 3:45 PM – 5:15 PM — Maple
DESCRIPTION: This interactive session has Ryan Childers discussing the latest in Resource Management trends and best practices for Enterprise/IT services teams.
SPEAKER: Ryan Childers, Practice Leader, Training, RTM Consulting
CASE STUDY: Skills, Risk and Perpetuation Planning: During this session Mike Lane will discuss how the Cincinnati Insurance Companies IT RMO is rolling out Skills and Perpetuation Planning across IT in 2019 incorporating three major components Skills, Process and Systems which are used to assess Risk, Allocations, Cross training and Perpetuation Planning. These lead to Personal Development/Roadmaps which rollup to department OKRs as well as increased associate engagement and more.
CASE STUDY PRESENTER: Mike Lane, IT Enterprise Resource Manager, The Cincinnati Insurance Company
Product Development Trends in Resource Management and Case Study Featuring Henny PennySESSION TYPE: Track 3: PD
TIME: 3:45 PM – 5:15 PM — Design
DESCRIPTION: In this interactive session Randy Mysliviec will discuss the latest in Resource Management trends and best practices for Product Development teams.
SPEAKER: Randy Mysliviec, Managing Director, RMI
CASE STUDY: We Don’t Have a PM Issue, We Have an RM Issue: In this case study learn how Henny Penny implemented and is executing Resource Management in new product development and its engineering group.
CASE STUDY PRESENTER: Bob Blackburn, Project Delivery Manager, Henny Penny
Welcome Reception — Exhibitor TimeTIME: 5:30 PM – 7:30 PM — Landmark Foyer
October 10, 2019 — Day 2
Continental Breakfast — Exhibitor TimeTIME: 7:30 AM – 8:30 AM — Landmark B
Keynote: Technology Perspectives and Futures – PSA/PPM Provider Panel | Featuring KeyedIn Solutions, Mavenlink, Unanet, and Upland PSASESSION TYPE: Keynote: GS
TIME: 8:30 AM – 9:25 AM — Landmark A
DESCRIPTION: During this interactive keynote and panel session the RMI will explore current Resource Management related capabilities as well as future trends and innovations for automating Resource Management with four leading vendors in the PSA/PPM space.
MODERATOR: Marc Lacroix, RMI
Model and Plan for Your Future Resource CapacitySESSION TYPE: Track 1: PS/CS
TIME: 9:30 AM – 10:20 AM — Mockingbird
DESCRIPTION: During this session you will learn how the RM function at Autodesk was able to raise the profile of RM operations and discuss resourcing at a strategic level. See how capacity planning at Autodesk uses upcoming demand contrasted with supply and in-flight projects to support their functional interlock process. Understand the positive impacts on utilization as well as on skills, training and hiring planning.
SPEAKER: Daniel Nicklass, Head of Center of Excellence Resource Management/Senior Consulting Services Manager, Autodesk
Employee Engagement Strategies at Dell EMCSESSION TYPE: Track 1: PS/CS
TIME: 9:30 AM – 10:20 AM — Maple
DESCRIPTION: Employee engagement is not the same as employee satisfaction; instead it is the degree to which an employee feels passionate about their career, loyalty to their organization, its goals and values and ultimately determines the amount of effort they put into their work. Come hear Kimberly Carrieri, Director at Dell EMC, share how Dell EMC Resource & Skills Management promotes their Company Culture Code and keeps their employees engaged.
SPEAKER: Kimberly Carrieri, Director, Americas Resource & Skills Management, Dell EMC
Resource Management in an Agile WorldSESSION TYPE: Track 2: E/IT | Track 3: PD
TIME: 9:30 AM – 10:20 AM — Design
DESCRIPTION: As Agile methodologies gain momentum for more and more development projects, IT teams are finding the more iterative and less predictable nature of these projects brings new complexities to the task of Resource Management. In this interactive workout session led by two IT practitioners, participants will explore how to better define what the actual challenges are for RM in an Agile world, and what best practices are emerging to address these challenges. All participants will receive a transcribed output from the session post-Symposium.
SPEAKER: Mike Lane, IT Enterprise Resource Manager, The Cincinnati Insurance Company and Orlando Quesada, Resource Manager, Ultimate Software
Morning BreakTIME: 10:20 AM – 10:35 AM — Landmark Foyer
Getting Value from Your Skills MatrixSESSION TYPE: Track 1: PS/CS
TIME: 10:35 AM – 11:25 AM — Maple
DESCRIPTION: Utilizing real world examples, this session will discuss the key elements in designing, managing and maintaining a skills matrix that brings your organization value. Understanding capacity and capability are the cornerstones of Just-in-Time Resourcing® (JITR), this session helps you solve half of that equation.
SPEAKER: Cindy Dinsmore, Consulting Resource Manager, Autodesk
Evolution of the RMO: Unwinding the SprawlSESSION TYPE: Track 1: PS/CS
TIME: 10:35 AM – 11:25 AM — Design
DESCRIPTION: Ryann of GreenPages Technology Solutions discusses how a well-intentioned RMO became the catch-all for organizational and operations activities, and explains the measured steps they’ve taken to unwind this common phenomenon in Professional Services. This highly informative session explains how, by studying Resource Management with the RMI, GreenPages has taken great strides in transforming the RMO’s mission back to the fundamentals of Resource Management, and the benefits they are seeing today as an outcome.
SPEAKER: Ryann Edwards, RMO Manager, GreenPages Technology Solutions
Building and Maintaining an Effective ForecastSESSION TYPE: Track 2: E/IT | Track 3: PD
TIME: 10:35 AM – 11:25 AM — Mockingbird
DESCRIPTION: Resource forecasting increases the ability of an organization to proactively meet the needs of its future demand. But building (and maintaining!) an effective forecast requires working through mounds of data, conflicting inputs, and dynamic environments. Molly will discuss how Upsher-Smith has improved forecasting capabilities for their Product Development organization. Attendees will leave this session with sample process flows, reports, and recommendations to address these challenges and to increase effectiveness.
SPEAKER: Molly Wilde, Resource Capacity Consultant, Upsher-Smith Laboratories
Panel Session: Innovations in Resource ManagementSESSION TYPE: Panel: GS
TIME: 11:35 AM – 12:15 PM — Landmark A
DESCRIPTION: Come join this interactive panel and learn how three companies are innovating in Resource Management capabilities leading to better outcomes for their enterprises.
MODERATOR: Randy Mysliviec, Managing Director, RMI
PANELISTS: Lloyd Norman, SVP, Senior Planning and Delivery Services Manager, Zions Bancorporation, Scott Reid, Vice President, Talent – Services, Ceridian, Amy Timmons, Manager, Resource Management Office, AppDynamics
Symposium LunchTIME: 12:15 PM – 1:15 PM — Landmark B
Panel Session: Managing Utilization and Time in a Professional Services OrganizationSESSION TYPE: Track 1: PS/CS
TIME: 1:15 PM – 2:05 PM — Landmark A
DESCRIPTION: Managing utilization and time for a Professional Services team is no easy task in a fast moving tech business. This panel of execs and RMO leaders from peer Professional Services teams will share their experiences and best practices for effective and efficient time and utilization management. During this panel session we will focus on maximizing utilization while managing the various time buckets (billable, PTO, training, etc.), and, the many constantly changing variables of supply and demand of professional services resources (both employee and contractors/partners). We will explore process tips, technology support, metrics, reporting, governance and more.
MODERATOR: Marc Lacroix, RMI
PANELISTS: Gary Becker, Senior Manager, Resource Management, Amazon Web Services, Julie Nell, Director Global Capacity Management, Microsoft and Chris Nakovics, PS Global Resource Management Leader, ServiceNow
Best Practices in Staffing and Project AllocationSESSION TYPE: Track 1: PS/CS
TIME: 1:15 PM – 2:05 PM — Maple
DESCRIPTION: Conducting staffing and project allocation with scale is no easy task. In this session MariaElena will share NTT Data best practices in staffing and project allocation including how they have combined effective development of RM processes and supporting automating technology to better align delivery capabilities with customer demand.
SPEAKER: MariaElena DiPilla, Resource Management Sr. Specialist Advisor, NTT Data
Panel Session: Best Practices for Incorporating Third Party Resources into your Resource Management ProcessSESSION TYPE: Track 1: PS/CS | Track 2: E/IT | Track 3: PD
TIME: 1:15 PM – 2:05 PM — Mockingbird
DESCRIPTION: Use of third party resources is part of most well run resource management operations. The key is figuring out when, what, and how many third party resources make operational and economic sense, how third parties are incorporated into your RM processes including on-boarding and the day to day staffing of projects, and finally where do you find needed external resources to support a Just-in-Time Resourcing® operation. Join this informative panel of resource management professionals who will share what they are doing to make third party sourcing work for their operations.
PANELISTS: Kimberly Carrieri, Director, Americas Resource & Skills Management, Dell EMC, Mike Lane, IT Enterprise Resource Manager, The Cincinnati Insurance Company, Adriana Levergood, Resource Management Specialist, AppDynamics
Resource Management Imperatives for Professional Services TeamsSESSION TYPE: Track 1: PS/CS
TIME: 2:15 PM – 3:05 PM — Maple
DESCRIPTION: Forecasting when, where and how many people to hire with the right skills to meet the business objectives 6-12+ months out isn’t easy but the outcome is well worth the effort. Capacity planning/forecasting is the business process focused on having the right people in the right place at the right time to meet your business objectives for Professional and Consulting Services teams. Effective capacity planning/forecasting requires a certain level of process maturity and adoption. This session will tease apart process maturity to extend Capacity Planning capabilities.
SPEAKER: David Young, Director, Professional Services Research, TSIA
Correlating Project and Production Support via Forecasting and Capacity PlanningSESSION TYPE: Track 2: E/IT
TIME: 2:15 PM – 3:05 PM — Mockingbird
DESCRIPTION: Effective resource planning facilitates communication between project management (agile or waterfall), and the functional managers providing people to do the work. This session will review tactical and strategic considerations to optimize resource availability for projects/initiatives while properly staffing required production support activities.
SPEAKER: Lloyd Norman, SVP, Senior Planning and Delivery Services Manager, Zions Bancorporation
Panel Session: Improving the Employee Experience and the Role of the RMOSESSION TYPE: Track 1: PS/CS | Track 2: E/IT | Track 3: PD
TIME: 2:15 PM – 3:05 PM — Landmark A
DESCRIPTION: As the labor market continues to heat up, competing for the best talent and retaining the best will only get harder. The good news is for companies with an RMO or contemplating one, there are emerging methods for leveraging the RMO to improve how we engage employees in a mutually productive way. This panel session will explore perspectives on improving the overall employee experience via employee engagement tips and techniques: what it is, how it’s being done, and how the RMO can play an important role teaming with Delivery and HR teams to achieve effective employee engagement.
MODERATOR: Randy Mysliviec, Managing Director, RMI
PANELISTS: Bob Blackburn, Project Delivery Manager, Henny Penny, MariaElena DiPilla, Resource Management Sr. Specialist Advisor, NTT Data, Ryann Edwards, RMO Manager, GreenPages Technology Solutions, and Michael Lane, IT Enterprise Resource Management, The Cincinnati Insurance Company
Afternoon BreakTIME: 3:05 PM – 3:20 PM — Landmark Foyer
Closing Keynote: RMI Town Hall: Building the Global RM CommunitySESSION TYPE: Keynote: GS
TIME: 3:20 PM – 4:00 PM — Landmark B
DESCRIPTION: Building the RM community has been part of the RMI mission since day 1. In our closing session, Randy Mysliviec, Managing Director of the RMI and supporting team will conduct a dynamic and interactive town hall format session for all of the RM community attending the Symposium. Bring those questions you are still looking for answers on, your suggestions for building the RM community, and share your perspectives on resource management to help us make our first RMI Town Hall a memorable and informative session for all.
SPEAKER: Randy Mysliviec, Managing Director of the RMI