Agenda / Schedule

Learn. Collaborate. Innovate.

The Resource Management Global Symposium was a highly interactive event comprised of keynote topics, panel sessions, breakouts and networking opportunities for all those interested in the resource management discipline. Attendees learned how to strategize, organize, and build the right resource management processes supported by the right tools for more efficient utilization of delivery personnel, improved project performance, and better customer service (internal and external). The agenda incorporated both common topics relevant to any resource management function, as well as separate tracks for Professional/Consulting Services teams in the technology sector, and Enterprise/IT teams supporting any internal IT operation. View the full agenda and track descriptions below:

October 3, 2018 — Day 1

  • Keynote: State of Resource Management

    SESSION TYPE: Keynote – General Session
    TIME: 1:30 PM – 2:30 PM
    DESCRIPTION: Randy Mysliviec, Managing Director of the RMI, will kick off the event with the very latest in RM research, trends, and best practices and discuss how to get the most from the Symposium.
    SPEAKER: Randy Mysliviec, Managing Director of the RMI.
  • Resource Management – Greatest challenges, Best solutions

    SESSION TYPE: General Session
    TIME: 2:30 PM – 3:30 PM
    DESCRIPTION: This highly interactive panel session will be made up of Resource Management leaders from both professional/consulting services and enterprise/IT operations who will share their greatest challenges and ways they have solved RM related problems.
    SPEAKERS: Moderated by Marc Lacroix, Managing Partner, RTM Consulting, Inc. Panel includes MariaElena Dipilla, Resource Management Director, NTT Data, Sara Lewis, Resource Manager, ServiceNow, Rob Dal Bianco, RMO Manager, Diebold Nixdorf,  Mike Lane, Enterprise Resource Manager, The Cincinnati Insurance Company, April Toyota, IT Resource Management Lead, Alberta Health Services, and Lloyd Norman, SVP, Senior Planning and Delivery Services Manager, Zions Bancorporation.
  • Justifying the RMO – PS/CS Track

    SESSION TYPE: PS/CS Track — Breakout #1A
    TIME: 3:45 PM – 4:30 PM
    DESCRIPTION: Gaining internal support for the right level of investment in your RMO can be challenging. Learn proven techniques to get the budget you need for success.
    SPEAKERS: Marc Lacroix, Managing Partner, RTM Consulting, Inc., MariaElena Dipilla, Resource Management Director, NTT Data, and Josh Arbaugh, VP, Professional Services, Informatica.
  • Justifying the RMO – E/IT Track

    SESSION TYPE: E/IT Track — Breakout #1B
    TIME: 3:45 PM – 4:30 PM
    DESCRIPTION: Gaining internal support for the right level of investment in your RMO can be challenging. Learn proven techniques to get the budget you need for success.
    SPEAKERS: Ryan Childers, Practice Leader, Training, RTM Consulting, Inc. and Mike Lane, Enterprise Resource Manager, The Cincinnati Insurance Company.
  • Case study – PS/CS Track RMO

    SESSION TYPE: PS/CS Track — Breakout #2A
    TIME: 4:30 PM – 5:15 PM
    DESCRIPTION: Learn from a peer company about how they went about creating and operating a successful RMO.
    SPEAKERS: Gary Ward, Global RMO Group Manager, Guidewire and Ale Pacheco, RMO Senior Manager, Informatica.
  • Case study – E/IT Track RMO

    SESSION TYPE: E/IT Track — Breakout #2B
    TIME: 4:30 PM – 5:15 PM
    DESCRIPTION: Learn from a peer company about how they went about creating and operating a successful RMO.
    SPEAKERS: April Toyota, IT Resource Management Lead, Alberta Health Services and Lloyd Norman, SVP, Senior Planning and Delivery Services Manager, Zions Bancorporation.
  • Welcome Reception — 5:30 PM – 7:30 PM

October 4, 2018 — Day 2

  • Keynote: The Softer Side of Resource Management: Unleashing Innovation and Creativity in Your Workplace

    SESSION TYPE: Keynote – General Session
    TIME: 8:30 AM – 9:20 AM
    DESCRIPTION: Survey data shows that only about 30% of employees are fully engaged in their job. Implementing effective RM practices improves this statistic but to get real engagement people need to feel they are integral to the fabric of their organization. PPM and strategy execution expert Donna Fitzgerald shares how accomplishing this is easier than it might appear and how the RM function can contribute to these efforts. Learn why the tacit knowledge that exists in your organization is a unique competitive advantage and how you can leverage it to improve the knowledge base of your staff. Learn how to implement a competency assessment framework and how tailoring your work assignment practices not only improves engagement but unleashes innovation and creativity in your workplace.
    SPEAKER: Donna Fitzgerald, Executive Director, NimblePM.
  • Optimizing Your PSA Solution for Resource Management – PS/CS Track

    SESSION TYPE: PS/CS Track — Breakout #3A
    TIME: 9:30 AM – 10:15 AM
    DESCRIPTION: Every RM process must be supported by the right PSA tool. Selecting, configuring, operating, and optimizing your PSA can be challenging but there are answers! This session will provide tips and techniques to optimize your PSA investment.
    SPEAKER: Marc Lacroix, Managing Partner, RTM Consulting, Inc.
  • The Art and Science of Capacity Planning – E/IT Track

    SESSION TYPE: E/IT Track — Breakout #3B
    TIME: 9:30 PM – 10:15 PM
    DESCRIPTION: Managing mounds of data, conflicting priorities and always changing resource situations can be a huge task. There are answers and this session will provide helpful approaches to building a better capacity plan.
    SPEAKERS: Ryan Childers, Practice Leader, Training, RTM Consulting, Inc., Mike Lane, Enterprise Resource Manager, The Cincinnati Insurance Company, and April Toyota, IT Resource Management Lead, Alberta Health Services.
  • Morning Break — 10:15 AM – 10:30 AM

  • Key Ingredients of an Effective Forecast – PS/CS Track

    SESSION TYPE: PS/CS Track — Breakout #4A
    TIME: 10:30 AM – 11:15 AM
    DESCRIPTION: Managing mounds of data, conflicting inputs from sales and delivery, and always changing resource situations can be a huge task. There are answers and this session will provide helpful approaches to building a better forecast.
    SPEAKER: Randy Mysliviec, Managing Director, Resource Management Institute.
  • Optimizing Your PPM/RPM Solution for Resource Management – E/IT Track

    SESSION TYPE: E/IT Track — Breakout #4B
    TIME: 10:30 AM – 11:15 AM
    DESCRIPTION: Every RM process must be supported by the right PPM/RPM tool. Selecting, configuring, operating, and optimizing your PPM/RPM can be challenging but there are answers! This session will provide tips and techniques to optimize your PPM/RPM investment.
    SPEAKERS: Moderated by Marc Lacroix, Managing Partner, RTM Consulting, Inc. Panel includes April Toyota, IT Resource Management Lead, Alberta Health Services and Lloyd Norman, SVP, Senior Planning and Delivery Services Manager, Zions Bancorporation.
  • Maximizing Effectiveness of the Skills Database

    SESSION TYPE: Breakout #5A
    TIME: 11:20 AM – 12:00 PM
    DESCRIPTION: Critical to achieving true Just-in-Time Resourcing® requires proper design, management, and maintenance of your skills database. This session will share proven techniques to make your skills database work for you.
    SPEAKER: Ryan Childers, Practice Leader, Training, RTM Consulting, Inc.
  • RM(O) Organizational Strategy

    SESSION TYPE: Breakout #5B
    TIME: 11:20 AM – 12:00 PM
    DESCRIPTION: How do I organize my RMO? Where should the RMO report? Do we manage our resources centrally or decentrally? These questions and more will be addressed by experts from the RMI and peer companies who will share their experiences.
    SPEAKERS: Moderated by Randy Mysliviec, Managing Director, Resource Management Institute. Panel includes Sara Lewis, Resource Manager, ServiceNow, MariaElena Dipilla, Resource Management Director, NTT Data, April Toyota, IT Resource Management Lead, Alberta Health Services, and Mike Lane, Enterprise Resource Manager, The Cincinnati Insurance Company.
  • Symposium Lunch — 12:00 PM – 1:05 PM

  • The RMCP® Experience and Future of the Program

    SESSION TYPE: General Session
    TIME: 1:15 PM – 1:45 PM
    DESCRIPTION: The RMCP® certification provides an excellent opportunity to obtain a commercial grade robust process solution for improving any RM implementation. If you are considering the program, come learn from other RMCP®s about their experience, and for existing RMCP®s, hear about where the program is headed in the future.
    SPEAKERS: Introduction by Randy Mysliviec, Managing Director, Resource Management Institute. Panel includes David Binnings, Global Resource/Partner Manager, Palo Alto Networks, Sara Lewis, Resource Manager, ServiceNow, Lloyd Norman, SVP, Senior Planning and Delivery Services Manager, Zions Bancorporation, and Mike Lane, Enterprise Resource Manager, The Cincinnati Insurance Company.
  • Resource Management in an Agile World

    SESSION TYPE: Breakout #6A
    TIME: 1:50 PM – 2:45 PM
    DESCRIPTION: Agile is a disruptive trend in every service business, and its implications for resource and project management can be significant. Join us for an interactive workout session with group participation on how best to address Agile for Resource Management.
    SPEAKERS: Marc Lacroix, Managing Partner, RTM Consulting, Inc. and Donna Fitzgerald, Executive Director, NimblePM.
  • Managing Utilization

    SESSION TYPE: Breakout #6B
    TIME: 1:50 PM – 2:45 PM
    DESCRIPTION: Utilization performance is an important part of our RM responsibilities. What we measure, how we measure and govern, what time buckets we track, and more will be covered in this highly informative session for any RMO, Service Executive or Resource Manager.
    SPEAKER: Ryan Childers, Practice Leader, Training, RTM Consulting, Inc..
  • Afternoon Break — 2:45 PM – 3:00 PM

  • Closing: The Future of Resource Management

    SESSION TYPE: Closing – General Session
    TIME: 3:00 PM – 4:00 PM
    DESCRIPTION: The future of RM will change fast. As more companies realize the real high water mark of peak project performance and service excellence is Resource Management, Randy Mysliviec, RMI Managing Director will share thoughts on what’s coming and how to stay ahead of the curve.
    SPEAKER: Randy Mysliviec, Managing Director of the RMI.